The Castle Practice

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Appointments & visits

Routine Appointments

The practice has an appointment system, for GPs and nurses, based on ten-minute consultations. These can be made in person or by telephone up to 4 weeks in advance. The Practice also has routine surgeries outside of normal working hours (early morning and late evening).

Ludgershall
Tuesday mornings appointments with doctors from 07:00 until 09:00 and evenings from 18:30-20:00
Tidworth
Thursday evenings appointments with a doctor or nurse from 17:30 until 20:00

Please contact the Practice for more details.

If you would like to be able to book your appointments or order your repeat prescriptions online, please please contact the surgery who will be able to give you a username and password (please allow at least an hour for this facility to be enabled).

If you already have a username and password you can access SystmOnline to book appointments and request repeat prescriptions.

Urgent appointments

From Monday to Friday, these requests are put on the telephone triage list, where a doctor or nurse will speak to you and assess the problem to decide the best course of action - either advice and/or treatment over the 'phone, a home visit or an appointment with the doctor, nurse or other health professional. The Triage system runs from 0800-0945 and then 1330-1445 Monday-Friday.

Home Visits

These are available for those who are too unwell, disabled or frail to be able to come to the surgery.

Whenever possible please telephone and request a home visit before 10.00am so that we can plan our house calls. Some details will be necessary to help assess the urgency of the visit, please be willing to provide these to the receptionist and if the matter is very urgent they will contact a doctor. After 10.00am we will accept request for emergency home visits only.

Please only request a home visit for genuine reasons, not convenience or transport.

It is safe to bring children with temperatures to the surgery by car. They will be seen as quickly as possible and if infectious can wait in a separate room.

If you are in doubt as to whether a home visit is necessary please ask to speak to a doctor. The doctor may 'phone you prior to the visit.


index | surgery times | appointments | out of hours | NHS 111 | prescriptions | services | non-NHS charges | helping us | patient participation | Summary Care Record | patient data | doctors | nurses | attached staff | admin | minor illnesses | travel | pregnancy | newsletter | carers | training | complaints | map | links

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