The Castle Practice: Patient Participation Group

Patient Participation Group

You may be aware that many things are changing rapidly within the NHS and we expect this change to continue. One of the major changes is for more responsibility to be given to doctors whose aim is to put your needs first and to keep healthcare local.

The Castle Practice, together with other local Practices, have set up a patient representative group called 'Plain Talking'. The members of this group will help us to better understand the needs, opinions and priorities of patients living in the local area and to influence the shape local healthcare in the future.

If you are interested in being involved and/or happy for us to contact you periodically by e-mail, please complete the contact form and return to Reception for the attention of Chrissie Williams, Practice Manager.

Survey results

Patient Survey Results, 2012 (PDF, 89kB)
Implementation of recommendations (PDF, 61kB)

In December, we published a survey to obtain direct feedback from our patients about local health care provision. The findings of the results have since been reported, feedback from patients was requested before Plain Talking finalised the areas for improvement, as the links above show.

For more details information about the development of Plain Talking, the survey and the results, please refer to the following documents:

DES: Patient Participation (PDF, 117kB)
Appendices 1 to 3 - General statistics (PDF, 53kB)
Appendix 4 - Practice website addresses (PDF, 38kB)
Appendix 5 - Contact form (PDF, 67kB)
Appendix 6 - Profile of patients who completed the initial contact form (PDF, 51kB)
Appendix 7 - Profile of patients who attended the meetings (PDF, 54kB)
Appendix 8 - Presentation (PDF, 92kB)
Appendix 9 - Key priorities identified from patient feedback (PDF, 43kB)
Appendix 10 - Survey (PDF, 77kB)
Appendix 11 - Survey Results (PDF, 90kB)
Appendix 12 - Feedback from patients (PDF, 89kB)
Appendix 13 - E-mail sent to patients (PDF, 43kB)
Appendix 14 - Plan of action (PDF, 54kB)
All the above files combined (PDF, 1.7MB)