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Prescribing

Changes to the way you collect your prescription

The NHS is introducing the Electronic Prescription Service. This could make collecting prescriptions easier and more convenient for you.

This service gives you the option to 'nominate' the place you choose to get your medication or appliance from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription form - particularly if you have regular prescriptions.

Different GP practices, pharmacies and dispensing appliance contractors will start using the service at different times. Ask a member of staff for more information or visit the Electronic Prescription Service web site.

Repeat Prescribing Procedure

Your doctor has put some of your medication on a repeat prescription this means you can reorder your medication each month without seeing the doctor. Your doctor will have specified how many times this can be done before they wish to see you again (usually three to six times).

Each time you collect a prescription there will be a white form attached to the right of your green prescription. This details the medicines that you can re-order and how many times you can re-order them.

Example form

An example repeat prescription form (PDF) is available with explanatory notes.

How do I get my repeat script?

Hand the white repeat script form into reception, tick the medications on your list that you wish to re-order and indicate whether you want to pick the script up from reception or the pharmacy.

Allow two full working days for your script to be processed or three full working days if you wish to collect your medication directly from the chemist.

If you wish your script to be mailed to you, please enclose a stamped addressed envelope. In this case please allow five working days to receive your prescription.

The Prescription will take longer to process if:

In these cases the prescription clerk will have sent your request to your doctor for permission to issue the script and your prescription may take up to five days to process.

If you think your request may fall into one of these categories please order your medication in good time and check with reception staff who may be able to tell you if there is likely to be a delay in processing your script.

What do I do if I've run out of medication? Or I have to see my doctor but will run out of medication before the appointment?

Tell the reception staff. They may be able to ask the doctor to sign a bridging script (usually for one or two weeks worth of tablets) to tide you over until your repeat script is ready or you have seen your doctor for review.

What do I do if I want extra medication to go on holiday?

Attach a letter to your repeat script request detailing how long you will be away and how much extra medication you will need, please allow 5 days for this to be processed.

My medications all need renewing at different times or I get different amounts of each medication. Can they be synchronised?

Again attach a letter to your script request outlining the problems. Your doctor will attempt to synchronise your scripts. Allow 5 days for this to be processed.

I have lost my repeat medication request form what do I do?

Replacement forms are available from reception, or handwrite your request please be aware this may delay the processing or your script especially if you have not had the medicine for some time.

Can I order my medication over the phone?

No, repeat medication requests must be in writing. This is to avoid errors. Script requests can be e-mailed to the practice (WCCG.cp-prescriptions@nhs.net). If e-mailed scripts need to be collected at Tidworth then please highlight this on your email request.

If you would like to be able to book your appointments or order your repeat prescriptions online, please please contact the surgery who will be able to give you a username and password (please allow at least an hour for this facility to be enabled).

If you already have a username and password you can access SystmOnline to book appointments and request repeat prescriptions.


index | surgery times | appointments | out of hours | NHS 111 | prescriptions | services | non-NHS charges | helping us | patient participation | Summary Care Record | patient data | doctors | nurses | attached staff | admin | minor illnesses | travel | pregnancy | newsletter | carers | training | complaints | map | links

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