Appointments
Triage appointments
Monday to Friday we operate a telephone triage system for urgent and routine appointments. Please phone between 8am and 9:30am or 2pm to 3pm and press option 3.
- Phone us on Ludgershall 01264790356.
When you contact triage, you will speak directly to a clinician or a member of the admin team, who will add you to the GP call back list.
Routine nurse and HCA appointments
To request a routine nurse or HCA appointment in advance during opening times:
- Phone us on Ludgershall 01264790356 and select option 2 to speak to the reception team or option 1 to access our auto booking system.
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
When you get in touch, we’ll ask what you need help with so we can choose the most suitable health care professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form (this online form is not available at the moment, please call us on 01264 790356)
- fill out an ask a nurse a question form (this online form is not available at the moment, please call us on 01264 790356)
We will respond within 2 working days during opening times.
Enhanced access
The Castle Practice offers extended hours routine appointments for our patients from our Tidworth site. We also offer improved access appointments on these evenings, where additional appointments are made available for patients within our locality working area.
- Tidworth – Monday evening appointments with a doctor from 5:30pm to 8pm
- Ludgershall – Thursday evening appointments with a doctor from 6:30pm to 8pm
Please contact the practice for more details.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on Ludgershall 01264 790356 or Tidworth 01980 842261 during opening times
Emergency help or when we are closed
If you need medical help now, use NHS 111 online or call 111. Andover Minor Injuries is a walk-in service and you will be provided with an appointment if you call 111 prior to turning up.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10 am Monday to Friday. After 10am we will accept request for emergency home visits only.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. It is safe to bring children with temperatures to the surgery by car. They will be seen as quickly as possible and if infectious can wait in a separate room.
Please bear this in mind and be prepared to provide the reception team with suitable details, to enable the doctor to schedule house calls
You can also be visited at home by a community nurse, if you are housebound and referred by your GP.